Shipping & Returns

Shipping Policy

At Happy Tails Harness Co., we are committed to providing fast and reliable shipping to get your products to you as quickly as possible.

• Processing Time: Orders are typically processed within 1-3 business days.
• Shipping Methods: We offer both standard and international shipping options.
• Shipping Rates: Shipping costs are calculated at checkout based on your location and the size/weight of your order.
• Free Shipping: Enjoy free shipping on orders over $60 within the United States!
• International Shipping: We ship worldwide. International shipping rates and delivery times vary based on your location.
• Order Tracking: Once your order is shipped, you will receive a tracking number to monitor the status of your delivery.

Returns & Exchanges Policy

We want you to love your Happy Tails products, but if for any reason you are not satisfied, we offer the following return and exchange options:

• Returns:

  • We accept returns within 30 days from the date of delivery.
  • To be eligible for a return, items must be unused, unwashed, and in their original packaging.
  • Please contact us at info@happytailsharness.com to initiate a return. We will provide a return shipping label.
  • Return Shipping Fees: Customers are responsible for return shipping fees unless the return is due to a product defect or error on our part.

• Exchanges:

  • We are happy to exchange items if they are the wrong size or you simply change your mind (as long as the items are unused and in original condition).
  • Please contact us within 30 days to request an exchange.

• Refunds:

  • Once we receive and inspect your returned items, we will process your refund.
  • Refunds will be credited back to your original payment method, minus any return shipping fees (if applicable).

• Damaged or Defective Items:

  • If your order arrives damaged or defective, please contact us within 7 days of receiving your items for a full refund or exchange.
  • We will cover return shipping costs for defective or damaged items.

Note: We recommend carefully reviewing our size chart and product details before making your purchase to ensure you are satisfied with your choice. If you have any questions, feel free to contact us—we’re here to help!